Fiserv, Inc. (NYSE: FI) Is a global technology leader enabling money movement for thousands of financial institutions and millions of people and businesses. We aspire to move money and information in a way that moves the world.

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

Fiserv

Savvy Admin PROD

**Calling all innovators - find your future at Fiserv.**

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Technical Writer

**What does a successful Technical Writer do at Fiserv?**

As a successful Technical Writer, you will translate complex information into simple, polished and engaging content that helps clients understand how to install, set up and use Fiserv’s products and services. You will play a key role in developing structured, AI-ready documentation that supports intelligent search, automation and chatbot experiences across our platforms.

**What You Will Do**

- Create and maintain structured, component-based content designed for reuse, personalization and AI-driven delivery.

- Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.

- Use test environments to research Fiserv products and services and obtain screen samples for documentation.

- Leverage AI tools to accelerate content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.

- Partner with product, support, and AI teams to ensure documentation supports AI-driven experiences such as intelligent search and chatbot responses.

- Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.

- Estimate, track, and prioritize projects assigned; meet deadlines established by the team.

**What You Will Need To Have**

- Bachelor's Degree in English, Technical Communications, Professional Writing or a related field preferred.

- 5-7 years of relevant technical writing experience.

- Knowledge of the Microsoft Style Guide and experience with department writing standards.

- Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT.

- Experience creating technical documentation in SDLC and Agile environments.

- Proficient in writing content in U.S. English.

- Experience using AI tools, (e.g., generative AI, content assistants) to support technical writing workflows.

- Understanding of structured authoring concepts, including topic-based writing, reuse and metadata.

**What Would Be Great To Have**

- Experience writing user interface text and application screen content.

- Experience leading project teams and content transformation.

- Experience creating structured, semantically consistent content designed for AI consumption, (e.g., search, chatbots, and intelligent knowledge platforms).

- Knowledge of the banking industry, platforms, banking applications or online financial solutions.

- Experience with Fluid Topics, JIRA and Confluence.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

**Salary Range**

$55,000.00 - $90,000.00

~~These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.~~

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

**Thank You For Considering Employment With Fiserv. Please**

- Apply using your legal name

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our Commitment To Equal Opportunity**

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note To Agencies**

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning About Fake Job Posts**

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Technical Writer

Ciena (NYSE:CIEN) is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation. We prioritize deep, collaborative relationships within our teams, and alongside our customers, partners, and communities—local and global.

Industry: Telecommunications
Company Size: 5,001-10,000 employees

Ciena

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

**This role is intended to be on-site in New Providence, NJ 4-5 days/week.**

Ciena’s xPO Micro-Optics Team is driving the future of high-speed connectivity by developing advanced micro-optic solutions that directly enable scalable, high-performance optical interconnects. This role offers the opportunity to lead innovative design, modeling, and hands-on development efforts that translate directly into Ciena products, shaping next-generation optical technologies.

**How You Will Make An Impact**

- Lead micro-optic design and modeling initiatives that support high-volume manufacturing requirements.

- Develop and optimize micro-optic assemblies that connect optical fibers to silicon photonic integrated circuits.

- Design, model, and analyze micro-optic components using the Zemax optics simulator.

- Create C#-based automation tools for instrument control, assembly processes, and data acquisition.

- Conduct in-lab design-of-experiment (DOE) activities to validate and refine optical designs.

- Collaborate closely with cross-functional teams to align development with Design for Manufacture (DFM) principles.

- Drive technical decision-making as a lead engineer on development projects.

**The Must Haves**

- 5+ years of industry experience in micro-optics, optical engineering, or a related field.

- Expert-level proficiency with Zemax optics simulation software.

- Hands-on experience in micro-optic and fiber-optic design, assembly, and prototyping.

- C# programming skills for automation and instrument control.

- Knowledge of optical transceiver technology used in data centers.

- Extensive in-the-lab DOE and hardware development experience.

- Ability to perform as a lead engineer in complex development projects.

**Nice To Haves**

- Experience with physical-optics simulation using Ansys Lumerical.

- Mechanical design experience using SolidWorks or equivalent tools.

- Familiarity with silicon photonics packaging methods.

- Understanding of high-volume manufacturing workflows for optical assemblies.

- Knowledge of emerging optical interconnect technologies.

- Experience collaborating with semiconductor or photonics manufacturing partners.

- Background in optical system-level integration.

**Pay Range: **The annual salary range for this position is $133,100 - $212,500 USD.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Senior Fiber Coupling Engineer

Westfield Specialty is a prominent specialty insurance carrier, leveraging the financial strength of Westfield, a leading U.S.-based property and casualty insurance company and the well-established Lloyd’s of London Syndicate 1200. Westfield Specialty launched in 2021 and currently underwrites in the U.S., U.K., and Dubai, and has 400 employees globally. Our experienced team brings deep expertise to the specialty market and offers unique insurance solutions for specialized risks that helps protect businesses, recover losses, and assist in driving growth for clients. 

To learn more about Westfield Specialty, visit westfieldspecialty.com

Industry: Insurance
Company Size: 201-500 employees

Westfield Specialty Insurance

**Key Responsibilities**

-  Partner with business users to gather and understand reporting and visualization needs.

-  Design user-centric, interactive, and visually compelling Power BI dashboards and reports.

-  Create wireframes, mockups, and prototypes to communicate design concepts.

-  Ensure consistency, usability, and accessibility across dashboards.

-  Collaborate with global development teams to implement designs and support the delivery of production-ready dashboards.

-  Continuously improve dashboard layouts and data visualizations based on user feedback.

**Qualifications, Skills And Experience**

-  Degree from 4 year university in Computer Science, Electrical Engineering or related field a must; Master Degree in STEM area of concentrate strongly preferred

-  Proven experience in UI/UX design, with a focus on Power BI dashboards and reporting.

-  Strong understanding of data visualization principles and best practices.

-  Experience collaborating with business users and cross-functional teams.

-  Ability to translate complex data and requirements into clear, actionable visuals.

-  Excellent communication and problem-solving skills.

-  Experience in the Property & Casualty (P&C) insurance domain is preferred but not required.

-  Strong analytical, organizational, and communication skills.

-  An energetic, entrepreneurial attitude

-  Ability to work onsite in office a minimum of 4 days a week

**Preferred Skills**

-  Familiarity with other visualization tools (Tableau, Qlik, etc.) is a plus.

-  Knowledge of agile project methodologies.

-  Understanding of data modeling concepts within Power BI.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

**#wsp ****Equal Opportunity Employer**

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

UI/UX Designer

We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.

Industry: Financial Services
Company Size: 10,001+ employees

Are you intellectually curious with a passion to solve problems? Do you enjoy a flexible and collaborative, team-based environment where you are always learning and growing? If yes, Aon is the company for you!

As part of a leading global professional services firm, you will empower results for our clients by delivering innovative and effective solutions supporting health and welfare benefits strategies. We are building our Health Solutions team with the best talent and will consider great candidates in .

This is a hybrid role with the flexibility to work both virtually and from our Berkeley Heights, NJ offices.

**What The Day Will Look Like**

As an Assistant Vice President, you are the Lead Consultant on the Health Solutions client team supporting the Account Executive and responsible for timely, accurate, and quality service of all client deliverables. In this position you will act as the primary day-to-day contact for clients and oversee the client team and project management. The Health Solutions Assistant Vice President will collaborate with the client Account Executive to facilitate execution of overall strategy plus special projects as needed. This position includes delegation of assignments to team members and peer review of their work, but also involves being actively involved in performing analysis, drafting client presentations, participating in client meetings, and identifying client needs for other services. Additionally, the Assistant Vice President will:

- Lead integrated efforts of internal Aon teams such as actuarial, audit, legal, and specialized broking teams

- Foster the overall relationship with the client’s vendor partners

- Maintain an understanding of healthcare market trends and innovation

- Leverage the right resources to resolve client issues

- Mentor, coach, and guide junior staff

**How This Opportunity Is Different**

What makes Aon different are the people and the culture. Aon colleagues support each other across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

**Skills And Experience That Will Lead To Success**

- Ten plus years of experience in the group health and benefits industry with a strong working knowledge of benefits

- Excellent organizational and project management skills with strong attention to detail

- Ability to handle multiple projects at one time

- Strong analytical and presentation skills

- Advanced level of proficiency in Microsoft Office Suite (Word, PowerPoint and Excel)

**Education**

- Bachelor’s degree or equivalent years of industry experience

- Must have appropriate insurance license/life and health (can be fulfilled post-hire)

- Project management certification is a plus

**Pay Transparency**

The salary range for this position (intended for U.S. applicants) is $125,000 - $155,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

**How We Support Our Colleagues**

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

**Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.**

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

2577026

Health Solutions Assistant Vice President

**Calling all innovators - find your future at Fiserv.**

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Cyber Network Engineer

**About Your Role**

You will be at the forefront of protecting sensitive data and safeguarding our clients’ information by implementing advanced cybersecurity measures. Your role will be crucial in defending our network systems, data, and infrastructure from potential threats. You will collaborate with experts to design, develop, and deploy security solutions that ensure the highest levels of protection and compliance.

**What You'll Do**

- Review, and govern enterprise network security architectures across internal networks, infrastructure services, and perimeter (DMZ) environments.

- Provide architectural oversight and subject matter expertise for Network Detection and Response (NDR) platforms, including visibility design, traffic coverage, use cases, and control effectiveness.

- Define and review security patterns for infrastructure services, including shared network services, platform integrations, and core enterprise connectivity.

- Lead security architecture and control reviews for perimeter and DMZ environments, ensuring appropriate segmentation, traffic inspection, and threat prevention controls.

- Assess network, infrastructure, and perimeter security risks and recommend risk-based mitigation strategies aligned to enterprise standards and partner with cross-functional teams to embed security controls into infrastructure and application designs throughout the technology lifecycle.

- Conduct and support security assessments, architecture reviews, and control evaluations for NDR, infrastructure services, DMZ solutions and review security telemetry, NDR outputs, and tool-generated findings to identify control gaps, policy deviations, and emerging threats.

- Drive continuous improvement of network security standards, reference architectures, and control requirements across enterprise and perimeter domains.

- Develop and maintain clear, audit-ready documentation for security architectures, design decisions, control implementations and provide technical guidance and support to governance, risk, audit, and compliance stakeholders.

**Experience And Qualifications You'll Need To Have**

- 6+ years of experience in Information Security for Financial Institutions (or similar regulated industries), with specific experience in developing, implementing and managing Network Security solutions.

- Strong understanding of cybersecurity principles, threat landscapes, and modern attack techniques.

- Deep expertise in large-scale corporate network environments, including expert-level knowledge of routing, switching, and core network protocols.

- Extensive experience with network security technologies such as firewalls, next-generation firewalls, IDS/IPS, web proxies, and related threat prevention and detection platforms.

- Strong understanding of business processes, internal controls, IT risk management, and regulatory compliance requirements.

- Working knowledge of cloud platforms and services, including integration of network security controls in Azure, AWS, or GCP environments.

- Bachelor’s degree in areas such as IT, Computer Science, IT Security, etc. and/or equivalent combination of educational background, related experience, and/or military experience

**Certifications That Would Be Great To Have**

- Relevant certifications such as CCNP Security, PCNSE, CCIE, or equivalent are preferred.

**Important Info About This Role**

- We’re better together! This role is fully on-site.

- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

**Salary Range**

$128,000.00 - $216,000.00

~~These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.~~

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

**Thank You For Considering Employment With Fiserv. Please**

- Apply using your legal name

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our Commitment To Equal Opportunity**

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note To Agencies**

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning About Fake Job Posts**

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Cyber Network Engineer

**Calling all innovators - find your future at Fiserv.**

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Distinguished Principal Engineering Leader

**About Your Role**

As a Distinguished Principal Engineering Leader, you will serve as a top-level technical authority shaping the architecture, engineering standards, product engineering delivery and long-term platform strategy for enterprise-scale payment and financial technology systems. You will work across engineering, product, infrastructure, security, and executive leadership teams to solve complex platform challenges, drive modernization across multiple domains, and accelerate the responsible adoption of AI capabilities across the engineering organization. Your work will enable resilient, high-volume systems and establish reusable patterns that improve scale, reliability, developer productivity, and innovation across the enterprise.

**What You'll Do**

- Define and drive enterprise-level technical strategy for large-scale distributed platforms that support critical business capabilities and high-volume transaction processing.

- Lead architecture and product engineering delivery for complex, multi-domain platform initiatives, including modernization, decomposition, and cloud-native transformation across legacy and emerging systems.

- Establish, scale and deliver technical standards, reference architectures, and engineering guardrails adopted across multiple teams, platforms, and business areas.

- Solve ambiguous, high-impact architecture challenges involving scale, performance, resiliency, availability, and operability in enterprise production environments.

- Guide the design of event-driven, microservices-based, and multi-region systems that improve fault tolerance, recovery, and long-term platform adaptability.

- Define and promote engineering patterns for the responsible use of AI, including AI-assisted development, intelligent automation, and platform capabilities that improve engineering effectiveness and system operations.

- Partner with engineering and enterprise stakeholders to evaluate, integrate, and scale AI-enabled tools, workflows, or platform services in alignment with security, governance, privacy, and operational requirements.

- Mentor principal engineers and other senior technical leaders by raising engineering quality, design rigor, AI fluency, and technical decision-making standards across the organization.

- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

**Experience You'll Need To Have**

- 15+ years of experience designing, building, and operating large-scale distributed systems in enterprise or hyperscale technology environments.

- 15+ years of experience leading architecture for modernizing complex platform ecosystems using event-driven architecture, microservices decomposition, distributed data patterns, and service-based integration.

- 12+ years of experience defining technical strategy, technical delivery and architecture standards across multiple teams, products, or enterprise domains.

- 12+ years of experience designing highly available systems for high-volume transaction processing, including multi-region resilience, performance optimization, fault tolerance, and disaster recovery.

- 5+ years of experience evaluating, integrating, or scaling AI or machine learning (ML) capabilities within engineering platforms, software delivery workflows, automation frameworks, or production systems.

- Experience driving cloud-native architecture and modernization using Amazon Web Services (AWS), Microsoft Azure, Kubernetes, and related container orchestration or infrastructure platforms.

- Experience establishing measurable engineering practices for AI-assisted development, intelligent automation, or data-driven operational improvement.

- Bachelor's degree or higher in computer science, computer engineering, information systems, or a related field, or equivalent combination of education, related experience and/or military experience.

**Experience That Would Be Great To Have**

- Experience influencing technical direction at a tier-1 technology company or similarly scaled engineering organization.

- Experience in financial services, payments, or other regulated environments with demanding availability, security, and transaction integrity requirements.

- Experience establishing reusable architecture patterns, platform standards, and modernization frameworks adopted across an enterprise.

- Experience with generative AI, large language model (LLM) enabled engineering tools, or machine learning operations (MLOps) practices in enterprise environments.

**How You'll Work**

- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

- This role requires use of a computer and audio equipment.

**Travel: ** This role requires occasional travel (up to 10%).

**Salary Range**

$0.00 - $0.00

~~These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.~~

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

**Thank You For Considering Employment With Fiserv. Please**

- Apply using your legal name

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our Commitment To Equal Opportunity**

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note To Agencies**

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning About Fake Job Posts**

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Distinguished Principal Engineering Leader

At Sharp Brains, we are your premier IT Services & Solutions Provider based in the UK, dedicated to meeting your business's unique needs with tailor-made solutions.

Our Services:
- End-to-End IT Solutions: From consultation to implementation, we offer comprehensive solutions designed to streamline your business operations.
- On-Demand and Managed Technical Support: Our global support teams are available 24/7 to address your technical challenges promptly and efficiently.

Our Mission: Delivering IT Services & Solutions Globally
Our Vision: To be the Most Innovative IT Managed Services Provider
Our Values: Trust, Grow Confidence, and Expertise in a Safe and Simple way

Why Choose Sharp Brains?
- Highly Skilled Teams: Our experts are equipped with the latest tools and technologies to tackle even the most complex IT issues.
- Global Reach: With a presence around the globe, we ensure seamless support wherever your business operates.
- Innovation: We constantly strive to stay ahead of the curve, offering innovative solutions to meet evolving business needs.

Partner with Us Today:
Experience the difference with Sharp Brains and unlock the full potential of your business with our cutting-edge IT solutions and unparalleled support.

#SharpBrains #ITServices #ManagedServices #Innovation #GlobalSupport #BusinessSolutions

Industry: Technology, Information and Media
Company Size: 51-200 employees

Sharp Brains

**Key Responsibilities: **

- Respond to and resolve Tier 2 support requests escalated from Tier 1.

- Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.

- Troubleshoot OS, application, and network-related issues (Windows/Mac environments).

- Install, configure, and update software and hardware as required.

- Support Microsoft 365 applications, Active Directory, and other enterprise tools.

- Handle user account setups, password resets, and permission/access issues.

- Collaborate with other IT teams or vendors to resolve complex incidents.

- Document all support activities in the ticketing system and follow escalation procedures.

**Requirements: **

- Proven experience in Tier 2 desktop or end-user support roles.

- Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.

- Familiarity with ITSM platforms like ServiceNow or similar.

- Good understanding of networking basics (TCP/IP, DNS, DHCP).

- Excellent communication and customer service skills.

- Ability to work independently and manage multiple support requests.

Desktop Specialist

IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. 

Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. 

By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM  integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures.

Founded in 2002, IRON has regional offices in over 20 countries, and is headquartered in Fremont, California, USA.

Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees

Iron Systems, Inc

**Job Responsibilities: **

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.

• Manage IMAC and deskside support services.

• Manage hard- and soft-break fix services for laptops and desktops.

• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

• Support, Manage, Optimize and Maintain the configuration and installation of the desktop to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.

• Analyze Service Desk calls for Desktop Devices and incident data to identify and advise customers of any potential user training requirements and automation.

• Ensure that each Desktop Device is installed with the appropriate Desktop image.

• Manage desktop device (hardware and software) incidents through to resolution.

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

• Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls

**Requirements: **

• Good to have—knowledge in AD and smart hands and feet support.

• Good to have – knowledge and experience of supporting MAC devices and tablets

• Experience with Service management tool – ex – Service now

• Should have good expertise on EUC tools, remote support tools, MS office and outlook.

• It is preferable to have a good understanding of Lync, VPN, and mobile device support.

• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

IT Tech Support Role - 24.00/hr on W2 + Benefits

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