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Industry: Non-profit Organizations
Company Size: 2-10 employees

Nonprofit Connect

Savvy Admin PROD

**Heart and Hand Ministries ** is a 501(c)3 nonprofit organization founded in 1997 to provide support for individuals and families navigating the adversities of financial instability. Located in the Belton/Raymore area, we serve the South KC Metro area and beyond.

~~We help families and individuals break the cycle of poverty, providing resources for immediate needs while engaging people in programs and services designed to navigate pathways toward self-sufficiency~~

**Section 1: Overview and Scope of Position**

The Administrator plays a vital role in setting the tone for the office and ensuring the smooth, efficient, and organized flow of day-to-day operations at the Program Center. This position oversees organizational administrative functions, office facilities, internal and external communication processes, program data, and a small scope of client services.

The ideal candidate is a highly organized, proactive problem-solver, who is comfortable working in a social service environment, competent using a range of web-based software and able to multitask effectively.

**Section 2: Qualifications**

- At least 2 years’ experience in a high-capacity administrative role in a fast-paced environment where a mix of relational, logistical, and administrative skills were utilized daily. 3+ years’ experience preferred.

- Proficiency in Google Suite, Microsoft 365, Constant Contact, Weebly or similar drag/drop website applications, and the ability to learn web-based software quickly required.

- High School diploma required. College graduate strongly preferred

**Section 3: Key Responsibilities**

**Office Operations & Administration**

- Manage the office as the primary point of contact for visitors, inquiries over phone and email and, as such, sets the tone for public engagement

- Manages administrative volunteers (five clerical volunteers who each work one day a week) to ensure they are communicating effectively over the phone, emails, and engaging with visitors, and other specific functions.

- Manage day-to-day office functions, including all office supplies, stationary, equipment, and copy machine

- Coordinate meetings, events, and internal scheduling; prepare agendas, take minutes, and handle logistics.

- Maintain shared organizational files in Google Drive

- Maintain organized records of program data for grant compliance

**Communications**

- Work in conjunction with graphic designer to send regular update emails to supporters via Constant Contact

- Develop the org newsletter in conjunction with ED, program managers, and graphic designer as the editor responsible for outline, content, deadline and distribution (via CC)

- Point of contact and primary (though not sole) author for social media posts, working in conjunction with ED and program managers to spotlight key items.

- Be a primary architect of the website working in conjunction with ED & graphic designer to make changes, updates, and develop new content content as necessary

**Client Services**

- Take calls to schedule Food Service clients for monthly grocery shopping appointments in conjunction with Clerical Volunteer & Food Services team.

- Maintain the daily schedule for transportation program, booking clients for rides, and communicating schedule to driver

- Provide walk-in clients with Identity Restoration service

- Provide walk-in clients with Thrift Store vouchers in accordance with policy.

- Keep robust records of all client services for grant reporting & annual impact report

**Events**

- Coordinate logistics and provide administrative oversight for two primary fundraising events: annual gala (as part of gala team) and year-end giving campaign

- Coordinate logistics and provide administrative oversight for two primary fundraising events: annual gala (as part of gala team) and year-end giving campaign

- Coordinate logistics and provide administrative oversight for annual outreach programs: School Supply event, Thanksgiving program, and Christmas programs

- Coordinate logistics and provide administrative oversight for special events: open houses, special trainings, etc.

**Section 5: Working Conditions and Physical Effort**

- Regular hours Monday-Friday, 9:00am –5pm at our program center building with occasional opportunity to work from home possible.

- Evening or weekend hours may be required a few times per year.

- This role is performed in an interior temperature-controlled program environment.

-  Position requires prolonged periods of sitting, working on a computer and talking with people throughout the day

**Section 6: Compensation & Benefits**

- This is full-time role with hours and schedule to be set between 30-40/wk

- Pay scale commensurate with experience

- 2 weeks PTO, 10 Paid Holidays, 403B & Health Insurance in process

- Annual cost of living increases and opportunity for advancement

**Note: This is a broad vision of the role but not a job description. **

Administrator

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