Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester with a mission of growing value through loyalty.

We turn complex customer data into actionable insights, leveraging composable technology, human-guided AI, and strategic services to enable loyalty outcomes across industries such as retail, travel and hospitality, financial services, entertainment, QSR, telecom and more.  Our Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.
 
Named a Top Workplace in the USA, and Top Remote Workplace, the best and brightest minds in loyalty come together at Kobie, driven by passion and innovation. 

We’re always looking for talented individuals, currently hiring in the U.S. and in India, who are ready to join a collaborative, growth-focused culture.

Industry: Marketing Services
Company Size: 201-500 employees

Kobie

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**Join a National Top Workplace**

Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work.

We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.

When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally.

**Work from home! High-speed internet service/wifi required.**

**Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas**

**Potential to earn performance bonuses of up to $350/month**

**About The Team And What We’ll Build Together**

Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.

We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.

**Our Culture**

Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.

**Why Join the Kobie Customer Care Team?**

If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here. At Kobie, you’ll be more than a voice. You’ll be the reason someone stays loyal! We’ve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here!

**How You Will Make An Impact**

- Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service

- Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences

- Manage a high volume of inbound calls to meet and exceed client contractual obligations

- Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity

- Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary

- Utilize internal systems, tools, and resources proficiently

- Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions

- Stay informed on program updates, enhancements, and promotions to effectively support callers

- Escalate unresolved issues promptly as per established procedures

- Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving

- Support major brands by becoming an expert in their loyalty programs, products, and services

- Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence

- Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence

- Contribute to team success by meeting key performance goals, including customer satisfaction and call quality

- Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment

- Deliver results that matter, knowing your work directly impacts client satisfaction and program performance

- Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space

- Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected

- Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

**What You Need To Be Successful**

- High school diploma from an accredited institution recognized by the US Department of Education

- Minimum of 2 years of customer service experience

- Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously

- Completion of a 6-week remote Training Program with full attendance and engagement

- Strong problem-solving skills, attention to detail, and a proactive approach to customer care

- Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication

- Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed

- High school diploma or equivalent

- Adequate work at home / quiet office setup with a strong internet connection

**Details, Perks & Benefits**

- Remote Work - Must reside in FL, GA, LA, MS, OK, TN, or TX

- Full-time, 40 hours/week - Set shifts assigned after training

- Weekend availability required

- Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!

- Robust health insurance: medical, dental, and vision

- Free fitness benefits, including PeerFit

- Generous PTO + 7 paid company holidays

- 401(k) with company match + annual profit sharing

- Career growth pathways within a top-rated remote work culture!

**Ready to Apply? Here’s What to Expect Next!**

-  Submit your application online today

-  After we receive it, you’ll receive an email invite to complete a short online assessment. This helps us understand your communication style and gives you the chance to show your strengths beyond your résumé

-  Watch for an email from Kobie Marketing (no-reply@hire.lever.com) with your assessment link, it’s not spam, we promise!

-  Candidates who complete the assessment are reviewed first and fast-tracked for interviews

We’re excited to learn more about you and see how your strengths could shine here at Kobie!

Join a team where your voice matters, your work has purpose, and your growth is supported.

~~We can’t wait to hear from you!~~

**Who We Are**

As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience.

**A place for all**

We celebrate and embrace diversity at Kobie!

Employment at Kobie is based solely on an individual's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.

**Ready to join us? ** If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and let’s build something amazing together

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Remote Customer Service Representative

WhiteOptics™ develops and manufactures the patent-pending WhiteOptics™ Reflector based on a highly reflective plastic substrate. The reflector is unique in that it has extremely high diffuse reflectance and has greater than 97% reflectance across the visible spectrum, allowing light fixtures to be designed with more efficient light output while the highly diffuse nature of reflection allows the light to be distributed evenly with a low-glare aesthetic.

Industry: Plastics Manufacturing
Company Size: 11-50 employees

WhiteOptics LLC

Req ID: 13171

Work Flexibility: Hybrid

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Work location:

- This position requires on-site presence in NY, PA, NJ following a hybrid work model.

**Job Summary**

The ideal candidate has 5-7 years of sales experience and a proven track record of increasing lighting and lighting controls sales in the C&I lighting and controls market. Must have experience working directly with agency network partners and possess the ability to promote and sell brand value to Electrical Distribution and Electrical Contractor channels. The candidate must have a proven record of developing and maintaining key customer relationships that resulted in sales and market share growth.

**Key Responsibilities**

- Manage assigned Acuity Brands agency partner network business relationships.

- Work with Agency partner network to build, manage and close lighting and controls sales pipeline opportunities through Electrical Distributors, Electrical Contractors and End Use customers.

- Develop and execute balanced selling strategies in partnership with Acuity agents to create and increase Acuity Brands product demand in assigned territory.

- Promote overall Acuity Brands Value Proposition as SME in assigned territory.

- Customer Product and Program Training and Education SME.

- Meet or exceed annual business goals and objectives and increase Acuity Brands market share. Drive solution sets in to the market that are value add to our customer base.

- Utilize ABS and all Opportunity Management tools to enhance Sales Force Effectiveness in assigned territory.

- Collaborate with Regional team and Acuity Brands Matrix partners and add overall value and ensure internal and external customer satisfaction through the sales cycle and post.

**Minimum Requirements**

- Reside in the assigned regional market (NY, PA, and NJ).

- This role requires up to 60 - 70% travel and remote selling from a home office.

- 5-7 years of lighting and controls experience selling to Electrical Distribution and Electrical Contractors direct or via an Agency network.

- Bachelor's degree or equivalent field experience.

- Proficient in Microsoft Office, Power Bl and Salesforce CRM.

**Travel Requirements**

60-70% within the assigned region (NY, PA, NJ).

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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**Nearest Major Market: **Atlanta

**Job Segment: ** Machinist, Regional Manager, Sales Management, Electrical, Database, Manufacturing, Management, Sales, Engineering, Technology

Regional Sales Senior Manager (NY, PA, NJ)

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.

This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr.

For account issues, please visit: https://bit.ly/2GeTIeP.

Industry: Banking
Company Size: 10,001+ employees

Bank of America

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for executing on Global Payment Solutions (GPS) to drive adherence to enterprise-wide policies/standards and providing guidance to client teams when clients become financially challenged.

**Key responsibilities include:**

- Advise client teams when their clients become financially challenged; making recommendations to reduce treasury related credit limits or move to prefunding.

- Guide client teams of their responsibilities when their clients file bankruptcy and ensure bank's compliance with court documents.

- Facilitate communication and collaboration between the Enterprise Contract Management team and GPS Contract Enabler, Contract Manager, Contract Owner and Risk/Legal partners.

- Ensure deadlines and requirements of Enterprise Contract Management policy/standard are met by GPS and maintain quality files and documentation of Inventory, Risk summaries/non-standard approvals, QA QC, Framework, Contracts and Contract Risk Assessments

**Responsibilities:**

- Oversees the development, execution, and enhancement of reporting to allow Risk and business partners to effectively identify and manage risk

- Oversees the analysis of trends and oversees the data design, portfolio trends, loss trends, and portfolio dynamics to ensure alignment with business strategies

- Serves as a liaison between the data, technology, and reporting teams in support of strategic initiatives affecting multiple Risk functions and lines of business to ensure company goals are met

- Oversees database production processes and performance reports for senior management, using data mining and other advanced analytical techniques to aggregate data

- Manages communications related to complex ad-hoc requests for information from both internal and external parties, ensuring requests are addressed

- Leads cross-functional strategic efforts to remediate data quality issues

- Provides oversight of relevant systems andassures controls are operating effectively based on feedback received from the control checks and reviews

**Managerial Responsibilities:**

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

- Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

**Required Qualifications:**

- Banking experience, with credit/risk background and/or GPS or equivalent experience

- Intellectually curious, ability to think outside of the box

- Strong analytical, risk mindset and able to debate, escalate and recommend solutions to issues

- Strong project management and process skills, able to handle full workload with tight deadlines

- Excellent analytical, verbal and written communications skills and is comfortable representing the bank in communications with associates, internal/external counsel and with all levels of management

- Strong acumen of excel, co-pilot, sharepoint and other approved platforms/tools to bring operational efficiencies into role

- Proven organizational skills with keen ability to prioritize workload while managing unplanned urgent requests.

**Desired Qualifications:**

- Technology saavy with coding ability

- Ability to develop executive level presentations

- Juris Doctor or Paralegal experience with strong understanding of business contract legal terms

- Broad knowledge of and comfort working with complex legal documentation

**Skills:**

- Performance Management

- Project Management

- Regulatory Relations

- Risk Management

- Stakeholder Management

- Business Acumen

- Continuous Improvement

- Issue Management

- Risk Analytics

- Technical Documentation

- Adaptability

- Attention to Detail

- Business Intelligence

- Data Visualization

- Data and Trend Analysis

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Risk Analysis Sr. Manager

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