We specialize in providing IT technologies and services for small and large businesses. Our zeal to deliver better-performing services sets us apart from other providers and even conglomerates at an affordable quote. Our motto is to grow with you at every step.  We strive to help our clients grow by understanding their needs at all levels. We provide personalized services according to the product or the services provided by our customers.

We consider every detail to make sure we deliver exactly what is expected of us. And our offerings include, whether it’s developing solutions that transform your business, helping you build a team of stars, or finding the right solution for your professional ambitions, we agree with you. We innovate and reinvent.

We can make a change together for the following big business technological solutions in various fields. With our high-end services, simplify your business. Versatility and value are our strengths. Our team of experts works out the best strategies according to your needs. Help you keep up with current market trends. At JPS Technology Solutions, the experts cleverly meet your needs. Join us, and let us grow together.

Competencies
-
• AWS
• GCP
• Azure
• Salesforce
• Mobile Product Development
.  Site Reliability Engineering
.  Software Develepment

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

JPS Tech Solutions LLC

Savvy Admin PROD

**Job Category: **Helpdesk

**Job Type: **Onsite

**Job Location: **Atlanta Georgia

**Compensation: **Depends on Experience

**W2: **W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

**Job Description**

**Short Description:**

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.

**Job Description:**

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

**Job Responsibilities:**

- Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

- Assist users with password resets, PST file management, and Exchange Admin tasks.

- Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).

- Use ticket tracking systems to document, prioritize, and track user issues effectively.

- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.

- Support security and authentication tools such as OKTA and Crowdstrike.

- Maintain knowledge of AWS and SharePoint systems to assist users as needed.

- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

- Collaborate with IT teams to ensure smooth operation of company-wide systems.

**Preferred Qualifications:**

- 3+ years of experience in a technical support or help desk role.

- Strong understanding of Windows 11, Active Directory, and Microsoft O365.

- Experience troubleshooting network connectivity, VPNs, and IP phone systems.

- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

- Proficiency with ticket tracking systems and remote support tools.

- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

- Excellent communication and interpersonal skills to interact with users of varying technical expertise.

- Strong organizational skills and attention to detail in documenting issues and resolutions.

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Helpdesk System Analyst

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