This page is INACTIVE. Employees should link or follow M.C. Dean, Inc. at http://bit.ly/mcdeaninc

Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 201-500 employees

Unofficial M.C. Dean

Savvy Admin PROD

Overview About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Network Administrator 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities Support the day-to-day planning, installation, configuration, testing, operation, analysis and documentation of complex networks. Main responsibilities include: * Support network documentation as well as establishing and maintaining User accounts, User access privileges and security policies.

-  Support establishing and maintaining User accounts, User access privileges and security policies.

-  Support planning, installing, configuring, testing, operating, analyzing and documenting duties.

-  Perform scheduled network status checks, troubleshooting and problem resolution.

-  Support planning and implementation of high and low speed LAN connections and designs.

-  Support planning and implementation of VPN solutions to include site-to-site VPN's built between hardware based firewalls.

-  Support management of hardware firmware revisions to include testing latest firmware revisions on current configurations and deploying when deemed appropriate

-  Support configuration of common network equipment for operation.

-  Collaborate with Security System Technicians on connectivity requirements and procedures.

-  Support troubleshooting of common network equipment.

-  Document common network equipment configurations and settings.

-  Support integration of new technologies into existing high and low speed networks.

-  Audit network component hardware and software changes.

-  Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weakness.

-  Support installation and troubleshooting of common enterprise class network equipment to include firewalls, routers, and switches.

-  Support installation and troubleshooting of fiber cross connects to existing backbone cabling.

-  Support a flexible on-call schedule Qualifications Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Active TS/SCI with polygraph is required. Ability to travel up to 25% to domestic and international locations Education/Experience: * Bachelor's Degree and 2+ Years of progressive experience or

-  Associates Degree and 6+ Years of progressive experience or

-  HS Diploma or Equivalent and 8+ Years of progressive experience * Some experience implementing various network technologies and end-user support.

-  Some experience in the use of routing protocols and switching technologies, LAN/WAN medias and protocols, and firewall configuration and protocols.

-  Familiarity with Information Assurance concepts and requirements.

-  Current certification in one of the following: Cisco Certified Network Associate (CCNA) or CompTIA Network+.

-  DoD 8570 compliance with Information Assurance Technical (IAT) Level ll or higher (e.g., Sec+).

-  Strong communications, time management, and organization skills to meet deadlines and quality objectives.

-  Experience working independently and with multidisciplinary teams.

-  Demonstrated time management and organization skills to meet deadlines and quality objectives.

-  Proficient in MS Excel, Word, Visio, and PowerPoint.

What we offer: * A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

-  An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

-  Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.

-  Open and transparent communication with senior leadership as well as local office management. We offer an excellent benefits package including: * A competitive salary * Medical, dental, vision, life, and disability insurance * Paid time off * Tuition reimbursement * 401k Retirement Plan * Military Reserve pay offset * Paid maternity leave Abilities * Exposure to computer screens for an extended period of time.

-  Sitting for extended periods of time.

-  Reach by extending hands or arms in any direction.

-  Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

-  Listen to and understand information and ideas presented through spoken words and sentences.

-  Communicate information and ideas in speaking so others will understand.

-  Read and understand information and ideas presented in writing.

-  Apply general rules to specific problems to produce answers that make sense.

-  Identify and understand the speech of another person. Pay Range USD $90,640.00 - USD $135,960.00 /Yr.

Network Administrator 2 - Annapolis Junction, MD with Security Clearance

FacilityOS is a global leader in facility, asset, and visitor management. The company’s modular platform is used by security professionals, facility managers, compliance teams, logistics managers, and operational leadership to optimize and automate key facility processes, achieve regulatory compliance, enforce safety protocols, and drive site security requirements. Their end-to-end platform is comprised of interoperable modules for visitor management (VisitorOS), emergency and evacuation management (EmergencyOS), contractor compliance management (ContractorOS), asset and logistics management (LogisticsOS), and physical visitor and contractor access control (SecurityOS).

Industry: Software Development
Company Size: 51-200 employees

FacilityOS

**About FacilityOS**

FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

We’re proud to be recognized as one of **Canada’s Best Workplaces™ for 2026 **, based on direct employee feedback—reflecting a culture built on trust, support, and high performance.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

As a Business Analyst on our Software Development team, you will play a critical role in bridging the gap between product requirements and technical implementation. You will collaborate closely with product managers, developers, and designers to create the engineering scope breakdown based on the product documentation provided. You will also gather and document technical requirements and ensure that our software solutions meet the highest standards of functionality and user experience.

**This role is a hybrid position where you'll be required to come into our office three times a week.**

**Duties And Responsibilities**

- Requirements Gathering: work directly with the Product team to gather functional and non-functional requirements as you work through the technical scoping of a product initiative.

- Analysis & Documentation: Work with product and software development team to elicit, document, and prioritize work packages, ensuring alignment with project goals and objectives.

- Collaboration: Serve as a liaison between product team and the software development team, by translating complex technical concepts into easily understandable language for non-technical stakeholders.

- Perform gap analysis to identify discrepancies between business requirements and current systems.

- Technical Solution Design: Collaborate with the development architects to finalize solution scope, ensuring they meet business needs and comply with technical standards and best practices.

- Project Support: Assist in project planning, scheduling, and resource allocation, providing ongoing support to the development team during spring planning and execution stages.

- Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements within the software development lifecycle.

- Testing: Collaborate with Product and Development teams to plan, coordinate, and participate in User Acceptance Testing (UAT), ensuring delivered solutions meet business needs and quality standards.

**Qualifications**

- Bachelor’s degree in Computer Science, Business Administration, Information Technology, or a related field.

- 3+ years of experience as a Business Analyst, preferably in a SaaS or software development environment.

- Strong understanding of software development methodologies (Agile, Scrum, etc.).

- Proficiency in requirement gathering techniques, use case development, user story creation, and process mapping.

- Experience with tools such as JIRA, Confluence, or similar project management and documentation software.

- Excellent analytical, problem-solving, and critical-thinking skills.

- Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

- Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

- Knowledge of SQL, data analysis, and reporting tools is a plus.

- Experience in supporting and conducting User Acceptance Testing (UAT), including ongoing test activities, documenting results, and ensuring alignment with product requirements.

**Why work at FacilityOS?**

We Work Hard And Play Hard And We Do Both With Passion And Respect For One Another. Our Company Promotes a Fast-paced, Fun, Friendly, And Highly Collaborative Work Environment That Provides

🩺Comprehensive health coverage

🏠A Hybrid work environment

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

**FacilityOS Commitment**

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in Canada or United States.

**Background and Reference Checks**

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

~~We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click ~~~~here ~~~~.~~

**FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.**

Business Analyst

Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective.

Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email.

Higher Education News - www.insidehighered.com

Jobs & Careers - careers.insidehighered.com

Industry: Online Audio and Video Media
Company Size: 51-200 employees

Inside Higher Ed

**Job no: ** 493153

**Work type: ** Hourly and Temporary

**Location: ** Arnold/Main Campus

**Categories: ** Hourly and Temporary

**Title: ** Assistant, Enrollment Strategies & Analytics

**Department: ** CEWD Operations

**Campus Location: ** Arnold/Main Campus

**Salary Range: **$17/hr

**Work Mode: ** This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

**Position Type: ** Hourly and Temporary, Non-Exempt

**Position Summary**

The Instructional Support Center Assistant is responsible for the audit and enforcement of best practices and compliance standards related to section creation, modification and cancellation for courses and programs offered by departments in the School of Continuing Education and Workforce Development (CEWD). This includes ensuring section information and setup complies with MHEC standards for hours and FTE collection whenever a section is proposed or modified by a department staff member. This position assists with the distribution and collection of Student Opinion Forms. The Assistant communicates with students, faculty, and staff.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

**Job Duties And Responsibilities**

Provides course section maintenance services through the creation and maintenance of databases of current information on courses, enrollments, course locations, room scheduling, financial information and instructor information.

Posts grades and prints and sends CEUs.

Actively works to resolve inquiries/issues at point of contact using full range of college systems. Communicates tactfully Program Managers regarding enrollments, class status, room locations, and any problems that arise with regard to course offerings.

Composes/prepares a variety of documents, reports and correspondence using college standard software.

Generates and maintains files for course information, rosters, and certificates.

Assists the ESA Technician in completing the administrative and technical functions to prepare and distribute student opinion forms (course evaluations) for all noncredit courses.

Assists the Course Compliance Coordinator with projects related to course and program maintenance.

Other duties as assigned by Assistant Director, Instructional Support Center.

**Required Qualifications**

High School diploma or GED required.

**Six To Twelve Months Of Relevant Experiences Required**

Minimum of one year of administrative support experience in business or educational environment.

**Preferred Qualifications**

Associates degree preferred.

**Advertised: ** 18 Feb 2026 Eastern Standard Time

**Applications Close**

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Assistant, Enrollment Strategies &amp; Analytics

H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors, and infrastructure owners count on us when innovative design and intricate engineering solutions are required. Our specialty lies in the ability to manage the entire life cycle of engineering services and support. We employ teams of superior engineers that bring a forward thinking approach using the world's latest project management, design, and support innovations. As a result, your projects are brought in on time, on budget, and are engineered to the highest standards in design, durability, safety, and aesthetic value.

Industry: Civil Engineering
Company Size: 501-1,000 employees

H&H is offering an exciting opportunity for an Electrical Engineer in our Annapolis, MD Office.

~~H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative solutions that move communities forward. With more than 139 years of experience and over 600 professionals across 32 offices nationwide, we combine deep technical expertise with the agility of a privately owned firm. From planning and design through construction, we manage the full project life cycle while continually advancing our capabilities, strengthening our national presence, and investing in the people who power our growth. At H&H, you'll join a firm that is building on its legacy by aligning expertise, expanding opportunity, and positioning itself for long-term, sustainable growth.~~

**Responsibilities**

- Perform electrical design & inspection (i.e. low/high power distribution systems, industrial control systems, lighting, etc.)

- Prepare contract plans, special provisions, calculations, engineer's estimates, inspection reports, and technical memorandums

- Review drawings and recommend necessary changes

- Research design options and document findings for Project Managers

- Troubleshooting operational issues for movable bridges

- Works independently and mentors electrical engineers or design staff

- Job duties will involve a mixture of office and fieldwork

**Requirements**

- BS degree in Electrical Engineering or Electrical Engineering Technology

- Professional Engineering license or ability to obtain one within two years

- Five+ years of experience

- Hands-on experience (preferrred)

- Preferred experience designing and implementing industrial power distribution systems, instrumentation and process control

- Experience with electrical controls for electric motors is a plus

- Experience with CAD and drawing software, AutoCAD and Microstation (preferred)

- Good project management, technical writing, and communication skills

**Benefits**

Salary range— $90,000-$105,000 annually. Salary commensurate with experience.

We offer a professional work environment, a competitive salary, a benefits package, and 401(k).

EOE M/F/DISABILITY/VETS

Electrical Engineer

We are offering an exciting opportunity for a Highway/Civil Engineer to join our team in Annapolis, Maryland.

~~H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative solutions that move communities forward. With more than 139 years of experience and over 600 professionals across 32 offices nationwide, we combine deep technical expertise with the agility of a privately owned firm. From planning and design through construction, we manage the full project life cycle while continually advancing our capabilities, strengthening our national presence, and investing in the people who power our growth. At H&H, you'll join a firm that is building on its legacy by aligning expertise, expanding opportunity, and positioning itself for long-term, sustainable growth.~~

**Responsibilities**

- Produce highway and civil designs required for new or rehabilitation roadway projects, bridge-related projects, or general site/civil improvements

- Apply the standards and analysis techniques described in the manual on Uniform Traffic Control Devices, Highway Capacity Manual, AASHTO A Policy on the Geometric Design of Streets and Highways, et al

- Display experience with MicroStation, Geopak, and AutoCAD. Working knowledge of the current CADD standards for MDSHA, DelDOT, DDOT & VDOT is preferred

- Complete work accurately and in accordance with quality control and quality assurance procedures

- Effectively communicate and coordinate with other members of the design team. Manage, train and mentor less experienced engineers in the production of plans, specifications, and estimates

- Project engineering responsibilities related to project communication, schedule, budget, and progress on various concurrent tasks

**Requirements**

- Bachelor's Degree in Civil Engineering

- PE License

- Five to eight years of design experience in the Mid-Atlantic Region, including:

- Roadway/highway design experience

- Maintenance of traffic drawings and traffic control plans

- Site/Civil experience including R.O.W., utilities, and drainage

- Ability to work independently and as part of a team

**Benefits**

Salary range— $90,000-$105,000 annually. Salary commensurate with experience.

We offer a professional work environment, competitive salary, benefits package and 401(k).

EOE M/F/DISABILITY/VETS

Highway / Civil Engineer

We are America’s first research university, founded in 1876 on the principle that by pursuing big ideas and sharing what we learn, we can make the world a better place. For more than 140 years, our faculty and students have worked side by side in pursuit of discoveries that improve lives.

Johns Hopkins enrolls more than 24,000 full- and part-time students throughout nine academic divisions. Our faculty and students study, teach, and learn across more than 260 programs in the arts and music, the humanities, the social and natural sciences, engineering, international studies, education, business, and the health professions.The university has four campuses in Baltimore; one in Washington, D.C.; one in Montgomery County, Maryland; and facilities throughout the Baltimore-Washington region as well as in China and Italy.

The university takes its name from 19th-century Maryland philanthropist Johns Hopkins, an entrepreneur who believed in improving public health and education in Baltimore and beyond.

Industry: Higher Education
Company Size: 10,001+ employees

The Johns Hopkins University

School of Medicine, General Pediatrics is seeking a **Patient Service Coordinator/CMA ** (PSC/CMA) to offer friendly, courteous, and confidential assistance to patients ensuring that the patient and their family have positive experiences while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. The PSC/MA will maintain accurate information on each patient both geographical and clinical to facilitate the patient encounter. This role reports to the Network Supervisors and Ambulatory Service Manager who are responsible for administrative/clinical supervision, staff development, orientation to the areas of policy and procedures.

**Specific Duties & Responsibilities**

~~Patient Service Coordinator (PSC)~~

- Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider.

- Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day.

- Assist with basic insurance and third-party queries.

- Guide patients to the appropriate resources for billing concerns, or financial assistance with bills.

- Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider.

- Scan all lab results, imaging report, in clinic testing results and EKG’s into the patient chart as appropriate.

- Print lab/imaging orders and direct patient to local resources for testing upon request

- Relay information to patients regarding preparation for laboratory tests and examinations.

- Print After Visit summaries and referrals for other services upon request.

- Assist patients or family members in the completion of forms to include, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms.

- If a patient is being sent directly to hospital print patient demographics to send with patient and or transport as needed.

- Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient.

- Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care.

- Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems.

- Telephone patients to obtain accurate pre-registration information and confirm appointment when requested.

- Manage incoming and outgoing fax documents and scan to patient chart as appropriate

- Prepare and print daily schedules and labels by department as needed.

- Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly.

- Work with IT help desks, general and EPIC, for issues regarding computers and software.

- Work with building management, if applicable, regarding issues with space and environment.

- Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility. At the discretion of the manager, work with local contractors to obtain bids for deficiency corrections not covered by other means.

- Clean/Sanitize waiting room furniture at end of day

- Complete/Perform Any and all other duties as assigned.

~~Certified Medical Assistant (CMA)~~

- Verify name and patient date of birth DOB

- Preform hand hygiene when entering and exiting a room and/or contact with patient.

- Obtain vitals as required based on department

- Record and/or Reconcile within the electronic patient visit,

oChief Complaint – reason for visit

oVital Signs

- Repeat any vitals that result as abnormal using manual method if applicable,

oAccompanied by

oCommunication/Interpreter information if using phone or VRI interpretation

oReconcile/Verify/Enter Allergies Contraindications

oReconcile/Verify/Enter Medications

oVerify/Enter Pharmacy

oSelect All and File Completed Patient/Family Medical Questionnaire if completed

oEnter all patient and family history if above does not apply

oComplete Chaperone section

- Perform the following specialty tests as required,

oEKG/ECG

oA1C

oBlood Glucose

oPulmonary Function Test

- Follow HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety.

- Keep patients appraised as to the providers status if running behind and apologize for the wait ensuring the patient that they will get the amount of time they need to have all their questions and concerns addressed.

- Act as chaperone either at patient or provider request for sensitive exams.

- Maintain and use principles of aseptic techniques and infection control when performing clinical duties and tasks.

- Perform medication injections and training as directed and under the supervision of a provider

- Recognize emergency events and implement emergency procedures according to clinical guidelines. Call 911

- Maintain monthly inventory of all clinical supplies to ensure 3-4 month supply and request items to be ordered when prompted to unless an urgent need arises

- Check and record AED status daily

- Perform QC checks on A1C and Glucose machine weekly.

- Notify patients of possible survey and encourage completion, using scripted message.

- Track and dispose of any expired supplies.

- Clean and sanitize exam rooms as needed and at end of day.

- Complete/Perform any and all other duties as assigned

- Willingness and ability to travel to other sites as needed

~~Other supported locations~~

6420 Rockledge Dr., Suite 2300, Bethesda, MD 20817

501 West 7th St., Frederick, MD 21701

10700 Charter Dr., Suite 140, Columbia, MD 21044

**Minimum Qualifications**

- High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.

- Completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools.

- If not currently certified/registered, must become certified/ registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.

- Current CPR certification by the American Heart Association or the American Red Cross required.

- Must maintain MA and CPR certification/registration during duration of employment in this position.

- One year of work experience in customer service.

- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi

Job Posting Title (Working Title): Patient Service Coordinator/CMA (SOM Pediatric General Administration)

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($44,500 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F; 8:30 - 5:00

FLSA Status: Non-Exempt

Location: School of Medicine Campus

Department name: SOM Ped General Administration

Personnel area: School of Medicine

Patient Service Coordinator/CMA (SOM Pediatric General Administration)



Industry: Primary and Secondary Education
Company Size: 10,001+ employees

Anne Arundel County Public Schools

**Position Summary ****Title Code**

Technician: Technology Support

**This posting creates a pool of candidates for future positions that may become available.**

**Job Summary**

Provides technical support to staff, teachers, and students in the use of approved software and hardware for traditional classrooms and virtual environments. Answers technical questions of all end users. Responds to support requests and performs assigned projects. Projects and requests may involve computer setup and configuration, hardware and software troubleshooting, following inventory procedures, and limited end user demonstrations. This work involves daily, weekly, and monthly technical responsibilities relating to the efficient and optimal operation of technology equipment. Travels between work locations during normal business hours.

**Essential Duties/Responsibilities**

- Administers AACPS policies regarding use of computers and data access (e.g. installing software, security, etc.) for the purpose of ensuring compliance with district policy and Technology guidelines.

- Provides in-person or virtual school staff with available technical resources, assistance, documentation and support via phone, email, in person or using remote tools for the use of approved technology, including hardware, software, and the internet while adhering to the established Technology Support Services (TSS) policies and procedures.

- Installs, uninstalls, reimages, connect, configures, upgrades, troubleshoots, tests, and diagnoses wired and wireless desktop and laptop computer systems, system peripherals as well as load, following district established procedures, district approved desktop/laptop software.

- Uses the district provided Help Desk ticket system to open, track, document actions, monitor, escalate and resolve all customer service requests in a timely manner. (Requests for service may be presented via telephone, face to face, e-mail, or using the district Help Desk ticket system.)

- Provides basic troubleshooting of network issues, regular visual checks of server room conditions; temperature, power, alert lights and beeps, etc., removal of virus, spyware/malware, and malicious code, and makes appropriate notification to Technology staff following established procedures.

- Maintains a variety of manual and electronic files and/or records (e.g. permissions levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails as well as maintains workstation functionality (e.g. install patches and/or upgrades, imaging systems, etc.) for the purpose of ensuring availability of desktop/laptop and server functionality for all users.

- Performs established procedures, tasks, and provides support related to the Technology Refresh program, technology-based testing, opening (fall) and closing (summer) of assigned schools.

- Performs established procedures and tasks for Technology and Sensitive Items inventory. Responsible for verifying technology inventory on a yearly basis based on AACPS inventory policies and responsible for audits.

- Responsible for the use, care and maintenance of all issued equipment according to district policy and technology guidelines as well as maintains a neat and organized workspace.

- Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions and job-related duties. May participate in Technology related projects.

- Performs other related duties as assigned within the same classification or lower.

**Minimum Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education**

- High School Diploma or Equivalency Certificate required.

- Other: 10 hours of technology classes preferred; or

- Associate's Degree Information Technology or related field of education from a regionally accredited college or university preferred; or

- Other: Certificates in the Technology Field including but not limited to: CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA IT Fundamentals, Microsoft 365: Modern Desktop Administrator Associate, Microsoft IT Support, Microsoft Technology Associate (MTA), Google IT Support Professional Certificate, AppleCare Mac Technician (ACMT), Apple Certified Support, Professional (ACSP), ITIL Foundation preferred;

- Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.

**Experience**

- One (1) year experience working with Computer/Networks or Software Applications preferred;

- Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.

**Knowledge, Skills, Abilities And Other Characteristics**

- Demonstrated ability to make necessary preparations and relocate technology equipment within the time constraints established by TSS and without assistance (relocate a standard computer lab).

- Ability to follow established procedures to manage requests, tasks and projects.

- Demonstrated ability to provide a high level of customer service to distraught or stressed individuals.

- Demonstrated ability to speak and write effectively.

- Ability to maintain a polite, courteous and respectful rapport and communications with students, school visitors and AACPS employees.

- Willingness to learn new technology skills.

- Ability to maintain attention to detail on assignments and meet inflexible deadlines.

- Ability to exercise initiative and good judgment in the timely execution of assigned responsibilities.

- Demonstrated ability to work effectively within a team environment.

- Ability to follow established procedures to manage requests, tasks and projects.

- Demonstrated ability to effectively work and communicate with diverse populations.

- Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite – Word, Excel, Outlook, and/or PowerPoint preferred).

**Licenses and Certifications**

Employee must retain active licenses, certifications, and enrollment as a condition of employment.

- Hold or be eligible for Industry Certification relevant to this job preferred.

- Hold or be eligible for Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required; and

- Daily access to reliable transportation.

**Driving Requirements**

- Driving is required to conduct bona fide Board business that is within the scope of employment in this position.

- Personal Vehicle

**Career Ladder Requirements**

**Qualification Requirements for Employment in Higher Grade as a New Hire or Transfer requires:**

- Two (2) additional years of successful experience required.

- Achievement of industry specific certification(s) relevant to this job required.

- Associate’s degree in Information Technology or related field from a regionally accredited college or university required.

**Eligibility for Consideration for Advancement from Lower Grade to Higher Grade requires:**

- Two (2) years continuous successful experience in the position at the Lower Grade level.

- Mastery of all responsibilities and duties of the position.

- Achievement of Professional Certification, License or evidence of course completion in pursuit of such certification or license, if applicable.

- Evidence of completion of additional training that may be recommended by supervisor and/or participation in approved professional development programs or courses, approved in advance by the supervisor. Successful completion of a minimum of one professional development within the last two years is required. Successful completion of job specific professional developments identified on the job description, performance evaluations and/or the supervisor’s documented recommendation are required.

- Achievement of identified goals as they relate to the needs of the district and as established by the supervior.

- Consistent maintenance of an effective and orderly work environment.

- Consistent compliance with general office procedures such as standards contained in the AACPS Employee Handbook; demonstration of discretion and excellent customer service; regular and punctual attendance; and building dress code, including wearing AACPS ID badge.

- Above Satisfactory overall job performance for the two most recent consecutive years of Performance Ratings.

- Letter of Recommendation written by the supervisor.

**Additional Requirements for Advancement from Lower Grade to Higher Grade requires:**

- Achievement of industry specific certification(s) relevant to this job required.

- Associate’s degree in Information Technology or related field from a regionally accredited college or university required.

**LEADERSHIP ROLE**

- N/A

**PHYSICAL DEMANDS/WORKING CONDITIONS**

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Demands**

- Walking: under 1/3 percent of the time

- Sitting: under 1/3 percent of the time

- Keyboarding: under 1/3 percent of the time

- Crawling: under 1/3 percent of the time

- Bending: under 1/3 percent of the time

- Talking: under 1/3 percent of the time

- As required by the duties and responsibilities of the position.

**Vision**

The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

- No special vision requirements

**Work Environment**

Location

- Office, school or similar indoor environment: over 2/3 percent of the time

**Noise Level**

- Moderate: under 1/3 percent of the time

**Weight & Force**

Lifting and carrying requirements

- Up to 40 pounds: under 1/3 percent of the time

**Travel Requirements**

- 40% daily day travel within the community between elementary school work locations

- 10% annual day travel within the community between middle and high school work locations

**JOB INFORMATION**

**Approved Date: ** 2/1/2023 **Established Date: ** 12/1/2010 **Title Code: ** C21040 **Title: ** TECHNICIAN: TECHNOLOGY SUPPORT **Reports to Generic: ** Senior Manager **Reports to Specific: ** MANAGER SENIOR: TECHNOLOGY SUPPORT SERVICES

**ORGANIZATION**

**Division: ** Business Operations **Business Unit: ** Information Technology (IT) **Department: ** Technology Support Services **Negotiated Agreement: ** Secretaries and Assistants Association of Anne Arundel County (SAAAAC)

**HR JOB INFORMATION**

**Unit: ** IV **Days Worked: ** 191 **FLSA Exemption Status: ** Non-Exempt **Grade: ** SG11;SG12 Click HERE to view salary scale. Scroll down to locate (Unit 4 - SAAAAC). **Essential Job: ** **Months Worked: ** 10 **Hours Worked: ** 7 **Job Family: ** Information Technology **Sub-Function: ** Support Services

VR# 26077

Technician: Technology Support

M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Equal Housing Lender. NMLS #381076. © 2024 M&T Bank. Member FDIC.

Industry: Financial Services
Company Size: 10,001+ employees

M&T Bank

**Overview:**

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

**Primary Responsibilities:**

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

**Scope of Responsibilities:**

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

**Managerial/Supervisory Responsibilities:**

Not Applicable

**Education and Experience Required:**

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

**Education and Experience Preferred:**

Bilingual based on branch needs

**Physical Requirements:**

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.84 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

**Location**

Annapolis, Maryland, United States of America

Teller in Annapolis, MD

Mission & Vision:

Mission
The Maryland Judiciary provides fair, efficient and effective justice for all.

Vision
The Maryland Judiciary advances justice for all who come to Maryland’s courts. We are an efficient, innovative and accessible court system that works collaboratively with justice partners to serve the people with integrity and transparency.

Goals:
Provide access to justice
Be responsive and adaptable to changing community needs
Communicate effectively with stakeholders
Improve systems and processes
Be accountable
Assure the highest level of service
Build partnerships
Use resources wisely

Industry: Administration of Justice
Company Size: 1,001-5,000 employees

Maryland Judiciary

-

**Job Title**

Project Manager II

**Division/Department**

JIS Enterprise PMO

**Closing Date**

June 5, 2026

**Location**

Judicial Information Systems, 189 Harry S. Truman Parkway, Annapolis, MD 21401.

**Salary**

$ 127,421

**FLSA Status**

Exempt

**At Will**

No

**Position Type**

FT

~~**The Maryland Judiciary offers a ** ~~ ~~**generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head. **~~

Maryland Judiciary Benefits (mdcourts.gov)

About the Maryland Court System | Maryland Courts (mdcourts.gov)

Maryland Judiciary Pay Scale June 2025

**Essential Job Functions**

This position is responsible for the successful completion of Information Technology (IT) projects. The project lifecycle must be followed to facilitate project initiation, planning, execution, monitoring and control, and project closure.

This position is responsible for creating and maintaining project artifacts, such as charter, schedule, risk register, status reporting, project acceptance criteria, and lessons learned. Requirements identification, issues management, and solution validation are also mandatory skills. This position will manage both business-facing and internal JIS projects. Based on workload capacity, additional ad-hoc IT projects will be assigned as needed

**Essential Duties And Responsibilities**

**Project Management**

**Create And Maintain The Following Project Artifacts**

Charter/Scope Statement

Stakeholder Management and Communication Plan

Vendor Management

Project Schedule

Requirements Document and Traceability Matrix

Risk Register/Issues Log

Test Plan & Acceptance Plan

Deployment/Launch Plan

Meeting Agendas & Minutes

Project Status Reports

Create and define the business case justification for the IT projects.

Create and maintain the Project Management Plan (PMP) and work breakdown structure (WBS).

Schedule and facilitate project and status meetings.

Determine and isolate issues and risks to determine source of issue/risk, impact to project, resources required for resolution and actively track progress and status.

Maintain and update risk register. Determine the probability and impact of all risks. Develop risk contingency, mitigation or avoidance options.

Respond to calls from court users, JIS staff both technical and non-technical requiring assistance.

Maintain expert level knowledge and skills relative to the JIS Systems Development Life Cycle (SDLC) and the Project Management Office (PMO) templates.

Work in partnership with the project team, JIS technical teams and the vendors.

**Proficient With Software Implementation Strategies To Include**

Commercial-Off-The-Shelf (COTS)

In-house

Software as a Service (SaaS)

Cloud computing

**Monitor and Control Project Work**

Track all project performance against any performance metrics.

Monitor and control project scope, costs, and schedule.

Take into consideration stakeholder risk aversion during the review processes.

Provide monthly updates to the PPM portfolio system with the status of assigned projects focusing on schedule and risk.

Create gap analysis that compares gaps between the ?as is? and the ?to be? systems.

Monitor, control and communicate system outages because of the project to JIS internal teams, court staff and other impacted users using the JIS enterprise communications process.

Perform vendor management by monitoring and controlling vendor activities against contractual requirements.

Consistently reviews the change management report to determine if a planned change will impact project work activities and scheduled completion dates.

Coordinate change request approval with court SMEs, stakeholders and JIS staff.

**Stakeholder and Relationship Management**

Maintain holistic view of stakeholders/business owners? functional duties to understand impact of dependent/inter-related business functions.

Determine how the project meets the business needs and strategic objectives of the Judiciary.

Develop project acceptance criteria and obtain stakeholder sign-off on project acceptance.

Create Functional Requirements Document (FRD), Use Cases and Requirements Traceability Matrix (RTM).

Lead the matrix formed project teams responsible for implementing system requirements by defining and analyzing system problems.

Schedule, lead and facilitate requirements gathering and identification meetings.

Maintain quality control for all projects to ensure the products meets specifications and requirements of the customers by controlling and validating the quality of the project outputs.

Provide Portfolio and Project Management Manager with bi-weekly status report using the standard templates.

Defines system problems by conferring with the project team, business owners, stakeholders, and Subject Matter Experts (SMEs).

Performs an evaluation of processes, workflow and procedures.

Ensures the proposed IT solution is fully tested.

Create lessons learned document.

**Minimum Qualifications**

**Education:**

Bachelor?s Degree from an Accredited College or University.

**Experience**

Five (5) years of professional experience in establishing project scope, creating project schedules, monitoring budgets, assessing project risks, creating business process automation, system development, conducting data quality analyses, or configuring and implementing.

**Preferred: ** Project Management (PMP) certification.

**Note**

Additional related work experience as defined above may be substituted on a year for year basis for up to (4) years of the required education

**Knowledge, Skills, And Abilities**

**Knowledge of:**

Standards and guidelines relative to SDLC.

The Project Management Body of Knowledge (PMBOK).

**Skill In**

Managing complex IT projects (e.g., system migration, data conversions, implementations, software development, third party implementations).

Organization and effectively tracking multiple projects, requirements, action items, and following through to task closure.

Business process analysis.

Detail-oriented competences.

Data review and data migration.

Oral and written communication.

Utilizing standards and guidelines relative to SDLC.

**Ability To**

Work in a matrixed organization to align resources toward project deliverables.

Translate technical concepts into business terms.

Work on multiple projects and objectives.

**Physical Requirements**

**Sedentary work ** . Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

**Equipment, Machinery And Tools**

Personal computer and/or laptop and cell phone. The personal computer and/or laptop are used daily to read and respond to emails, document project status, track costs, communicate with team and stakeholders. The phone is used to participate in conference calls and contact stakeholders or team.

**Software And Computer Skills**

Microsoft Suite (Word, Excel, Visio, Outlook, OneNote, Teams) ? create project documentation, track project costs, create system diagrams, schedule meetings and maintain calendar.

Adobe ? View/Edit documents

SharePoint ? Collaborate/Analyze work

ServiceNow - Work incidents and document the fix. Track work. Create/run team reports. Utilize as a tool to research previous fixes.

**Selection Process**

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status ~~, ~~ physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation .

Project Manager II-Project Mgt

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