The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Industry: Higher Education
Company Size: 10,001+ employees

University of Michigan

Savvy Admin PROD

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Candidates must submit a link to an online portfolio with both print and digital samples and be prepared to explain the creative approach of the work.

Who We Are

The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.

Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.

OEM comprises a dedicated team of more than 200 full-time staff members and more than 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.

**Job Summary**

The Office of Undergraduate Admissions is looking for admissions counselors to serve as the public face of the University to prospective students and parents. Working closely with the undergraduate admissions team, counselors are responsible for: high school recruitment visits; interpretation and communication of admissions policies and procedures to prospective students and parents, other University offices, secondary schools, and community colleges. Counselors evaluate a large volume of applications for admission with a high level of accuracy. Counselors will plan and execute recruitment programs.

Responsibilities*

**40%**

- Recruit prospective undergraduate students to The University of Michigan.

- Represent the University of Michigan at college fairs, transfer fairs, high school visits, receptions, and other public service programs and events. Schedule all travel activities and logistics for these events.

- Meet individually with prospective students and their families who visit The University of Michigan.

- Present general information sessions to large (up to several hundred people) and small groups of prospective undergraduate students and their families, responding to individual questions and concerns.

- Respond to inquiries (phone, mail, electronic) from prospective undergraduate students and families.

- Respond to email, phone, and written requests for admission and academic policy information.

**40%**

- Evaluate applications for domestic and international freshman and transfer admission using the University's individualized and comprehensive freshman application evaluation process.

- Act as an intermediary on behalf of students, parents, High School Counselors, and the general public responding to and resolving problems, handling inquiries and concerns about educational issues as they relate to admission to the University and students' academic plans. Advocate on behalf of the students gaining admission to the University and understanding alternative options if they are non-admissible.

- Provide professional referrals for prospective and newly admitted students requiring more extensive financial aid assistance, career planning, disability services, tutoring assistance, and personal counseling.

**20%**

- Assist in the planning, preparation, execution, and evaluation of many recruitment programs and special projects.

Required Qualifications*

- Bachelor's degree

- One year of professional work experience or 2+ years of student work experience in admissions or other related higher education work is required

- Excellent communication and presentation skills

- Ability to manage multiple projects, stay on task and plan out required work to meet deadlines.

- Must be flexible. Able to excel when presented with new projects and/or new situations.

- Must be a team player and work towards the office goals.

- Self-starter and motivated. Must have the ability to work independently.

- Must have a strong work ethic and maintain a high level of professionalism.

- Familiar with basic computer software applications (Microsoft Suite).

- Evening and weekend work is required.

- This position requires significant travel. Must have the flexibility to travel extensively and overnight on short notice.

- Candidate must be able to transport and move admissions-related materials, including boxes of printed information packets and brochures, to various events and locations.

Desired Qualifications*

- Experience with students and colleagues from diverse ethnic backgrounds are desirable.

- Experience or knowledge in admissions work, recruitment principles, and student support services is desirable.

- Knowledge of the workings of a college or university is desirable.

- Bilingual

- Master's in Higher Education

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position may be eligible for flexible work opportunities at the discretion of the hiring department. Flexible work agreements are reviewed each term and subject to change depending on the business needs throughout the course of employment.

Our current policy requires all staff to be on-site weekly on Thursdays, and at least two other days for a total of three days in the office

Additional Information

**Benefits At The University Of Michigan**

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

- Generous time off

- A retirement plan that provides two-for-one matching contributions with immediate vesting

- Many choices for comprehensive health insurance

- Life insurance

- Long-term disability coverage

- Flexible spending accounts for healthcare and dependent care expenses

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Admissions Counselor

Michigan Medicine, based in Ann Arbor, Michigan, is part of one of the world’s leading universities.

Michigan Medicine is a premier, highly ranked academic medical center and award-winning health care system with state-of-the-art facilities. Our vision is to create the future of health care through scientific discovery, innovations in education, and the most effective and compassionate care. 

We want to be the leader in health care, health care reform, and biomedical innovation.

Michigan Medicine includes the U-M Hospitals and Health Centers; the U-M Medical School and its Faculty Group Practice; one of the nation's largest biomedical research communities; and education programs that train thousands of future health professionals and scientists each year. We were formerly known as the University of Michigan Medical Center; today that term applies generally to the collection of buildings on our main medical campus in Ann Arbor. 

We have a close partnership with the U-M School of Nursing and other health sciences schools at U-M. Through  the Michigan Health Corporation, we are able to form partnerships outside of our University.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Michigan Medicine

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

**Job Summary**

**Basic Function and Responsibilities**

The Associate Chief Operating Officer, Ambulatory Cardiovascular Services (CVC) and Ambulatory Surgical Specialties will provide the leadership and direction necessary to manage the day-to-day business operations of surgical, medical, diagnostic and therapeutic clinics within an outpatient setting including planning, operational efficiency, finance, information technology and quality. Success depends on the candidate's ability to effectively utilize his/her business savvy skills in: operations management, finance and relationship development with key stakeholders and practice physicians; understanding of competitive market dynamics; and ability to align vision with organizational strategic goals.

The ideal candidate will have strong operational acumen and experience working across multi-site and multi-specialty networks. He/she will be skilled at developing strong physician relationships and able to lead others in initiatives aimed at strengthening market presence, integrating services, practice site's performance and developing a motivated, high-performing team. He/she will also be skilled at building collaborative relationships both internally and externally and realize the value each unit can bring in order to build an integrated delivery system.

The Associate Chief Operating Officer (ACOO), Ambulatory CVC & Surgical Specialties, is a key member of the Ambulatory Care Services team, providing strategic and operational leadership for the day-to-day business operations of multi-specialty medical, surgical, diagnostic, and therapeutic clinics. This role spans planning, operational excellence, financial performance, quality outcomes, information systems, and market integration.

We are seeking a dynamic leader with a strong operational mindset. The ideal candidate will have proven success building relationships with physicians, staff, and system stakeholders, while aligning operations with institutional strategy to deliver high-quality, patient-centered care.

**Organizational Relationships**

- Has a direct reporting relationship to the COO of Ambulatory Care Services

- Partners with the Physician and Nursing leaders to effectively oversee, operationalize, and implement Ambulatory Care strategic and operational priorities

- Oversees Ambulatory Care Unit (ACU) Group Leadership and ACU Clinic Leadership to identify, resolve, and appropriately communicate safety, quality, and care delivery issues

- In partnership with physician and nursing leadership, the ACOO provides functional and operational oversight of ACU Group Leadership for departments aligned to their Interdisciplinary Program, and respective ACU Clinic Leadership

Responsibilities*

**Characteristics and Duties**

- Responsible and accountable for the day-to-day operations of the medical, surgical and therapeutic clinical practices within ambulatory care services.

- Participates with executive leadership in establishing performance expectations, communicates expectations to Clinic leadership, delegating authority as appropriate. Promotes practices and processes that contribute to success; directs the effective management of barriers that impede achieving targeted results.

- Contributes expertise in operational matters to the development of the health system?s strategic plan. Ensure that day-to-day operations are conducted in full alignment with approved plans.

- Oversee the administrative structure of all assigned clinical operations within ambulatory care to ensure high quality, efficient and cost-effective contributions at every stage of the healthcare delivery process.

- Assist practice teams develop and implement improved models of clinical care delivery that are consistent with organizational and specialty-based goals.

- Oversee the budget process to ensure comprehensive accounting of projected revenue and expenses associated with efficient clinic operations.

- Collaborates with the practice medical directors, physicians, nursing and their administrative partners to develop and grow clinical services, assesses operational efficiencies, and makes the necessary changes for improved patient access and patient flow.

- Establishes initiatives designed to increase patient, family, staff and physician satisfaction.

Required Qualifications*

**Licensure/Certification**

- Masters degree in health services administration or business administration or an equivalent combination of education and experience

**Experience**

- At least seven years of progressively responsible experience and proven success in the management of health care delivery and a history of successful execution of initiatives in ambulatory care operations or physician practice management

- Considerable health care experience and strong experience in managing clinical operations/practice management

- Proven experience managing in complex organizations

**Skills/Abilities**

- Proven ability to drive significant organizational change. He/she is very comfortable in a matrixed environment and is comfortable leading people through change processes.

- Strong physician practice operations background.

- Proven expertise in performance improvement approaches and trends with the ability to work effectively with others in advancing these activities. Demonstrated success leading initiatives that have significant impact across the organization.

- A track record of effectively partnering and communicating with physicians to achieve objectives and results. An administrator who enjoys collaborating with physicians and is viewed as a balanced leader and a champion for patient quality and clinical excellence.

- Demonstrated knowledge of the business aspects of group practice management with an ability to identify and develop strong managers, staff and teams.

- Strong systems-thinker; able to see the entire picture and what needs to happen to make both front and back office functions flow smoothly and efficiently.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

**What Benefits can you Look Forward to?**

- Excellent medical, dental and vision coverage effective on your very first day

- 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

**Timeframe**

- To be determined, as soon as feasible based on re-allocation of candidate's current effort.

**Performance Evaluation**

- To be determined, based on identification of the Chief Operating Officer's assessment metrics.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Associate Chief Operating Officer, Ambulatory Cardiovascular Services and Ambulatory Surgical Specialties

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