Calista Brice is the holding line for 19 subsidiary companies. With more than 60 years of industry experience, the backing of big business resources, and the “can-do” spirit of small business service, we are the first call for clients and partners with complex construction, technical, and environmental projects.

Our subsidiaries provide services for the entire project lifecycle, including civil construction, professional engineering, environmental services, marine transportation, heavy equipment, and everything in between. Together, our companies have successfully completed hundreds of projects in rural and remote areas across Alaska, the lower 48, and internationally.

Our subsidiaries include: Alaska Crane, Brice Builders, Brice Civil Constructors, Brice Construction & Design, Brice Equipment, Brice Engineering, Brice Environmental Services Corporation, Brice Inc., Brice Integrated, Brice Investments, Brice Marine, Brice Pacific, Brice Solutions, Browns Hill Quarry, STG, Inc., STG Pacific, Terra Foundations, Tunista Construction, and Yukon Equipment.

Calista Brice is a proud subsidiary of Calista Corporation, an Alaska Native Corporation (ANC) with land covering western Alaska between the Yukon and Kuskokwim Rivers. Calista Corporation’s group of ANC companies are committed to advancing the social, cultural, and economic welfare of our shareholders in remote communities across Alaska.

Industry: Construction
Company Size: 501-1,000 employees

Calista Brice LLC

Savvy Admin PROD

Calista Brice LLC

Regular

**Why choose us?**

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

**What does Calista Brice LLC do?**

Calista Brice, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction, engineering, environmental, logistic, and equipment industries.

**What can you expect?**

As the Help Desk Representative, you will work onsite in Fairbanks, AK and will provide technical support to end-users across the organization. You will have a passion for helping others, strong communication skills, and a desire to grow their IT career. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint).

**How will you do it?**

- Provide first-level technical support to employees via phone, email, or in person

- Troubleshoot basic hardware, software, and network issues.

- Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

- Log, track, and document help desk requests and resolutions using ticketing software.

- Escalate complex issues to higher-level IT staff as needed.

- Support user account setup, password resets, and basic system access needs.

- Provide excellent customer service and maintain a professional demeanor in all interactions.

- Assist with IT-related administrative tasks, as assigned.

- Work in a constant state of alertness and in a safe manner.

- Perform other duties as directed.

**Supervisory Functions:**

This position does not have supervisory responsibilities.

**Knowledge, Skills & Abilities**

- Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.

- Familiarity with Windows operating systems and basic navigation.

- Awareness of basic IT concepts such as file management, network connectivity, and user permissions.

- Understanding of customer service principles and best practices.

- Introductory knowledge of help desk ticketing systems and workflow.

- Strong verbal and written communication skills to effectively explain technical concepts to non-technical users.

- Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.

- Data entry and documentation skills using ticketing or case management systems.

- Time management and organizational skills to prioritize multiple support requests.

- Active listening and interpersonal skills to assess user needs quickly and accurately.

- Ability to remain calm and professional under pressure or when dealing with frustrated users.

- Ability to follow instructions, procedures, and protocols with accuracy and consistency.

- Ability to learn and adapt to new technologies and systems quickly.

- Ability to work independently and collaboratively within a team.

- Ability to maintain confidentiality and handle sensitive information appropriately.

- Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.

**Who is Calista Brice LLC looking for?**

**Minimum Qualifications:**

- No prior experience required; however, 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience is preferred.

- Ability to pass drug and background screening.

**Preferred Qualifications:**

- Completion of Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) is preferred.

- Basic understanding of computer systems, mobile devices, and other tech tools is preferred.

- Strong communication and interpersonal skills is preferred.

- The ability to learn quickly and follow technical instructions is preferred.

- Familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) is preferred.

- An interest in pursuing a career in IT support or systems administration is preferred.

**Working Environment:**

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Brice’s IT team has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

**More reasons you will love working with Calista Brice LLC:**

- Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.

- Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.

- Tuition reimbursement.

- Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.

- FSA health care and/or dependent care/HSA with HDHP.

- Dental and Vision Insurance.

- Employee Assistance Program for you and your family.

- Company paid Life Insurance, AD&D, LTD.

- Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.

- Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)

- 0-2 years 15 days

- 3-5 years 23 days

- 6-9 years 27 days

- 10-14 years 30 days

- 15-19 years 33 days

- 20 or more years 37.5 days

- 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year.

- 401(K) match at $0.50 on the dollar up to 6% of your contribution.

- Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at recruitment@calistabrice.com

**How do you apply?**

Please visit our careers page at www.calistabrice.com/open-positions and use the **Company ** tab to filter by subsidiary company.

**You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Calista Brice LLC? **Simply reach out to recruitment@calistabrice.com

**As an Equal Opportunity/Affirmative Action Employer, we believe in each person’s potential, and we’ll help you reach yours.**

Join us and let’s get started!

~~For the full job description including physical and environmental demands please reach out to ~~~~recruitment@calistabrice.com~~

**PREFERENCE STATEMENT**

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

**EEO STATEMENT**

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

**REASONABLE ACCOMMODATION**

It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Help Desk Representative

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