The Capital Region Board of Cooperative Educational Services (BOCES) delivers more than 300 programs and services designed to support the entire educational process. In addition to serving 24 component school districts in Albany, Schenectady, Schoharie and Southern Saratoga counties, Capital Region BOCES also provides service to more than 150 school districts outside the Capital Region area. 

The mission of Capital Region BOCES is to provide educational leadership, services and support to meet the needs of our students and school districts.

Industry: Education Administration Programs
Company Size: 1,001-5,000 employees

Capital Region BOCES

Savvy Admin PROD

**Description**

The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.

A detailed job description and application is available in Recruitfront

**Location:**

Northeastern Regional Information Center – The Greater Amsterdam School District

**Application Deadline**

POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED

Help Desk Technician (NY HELPS)-Amsterdam #2026-288

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